All paperwork, safety briefing and gear-up must be completed. At the time of booking, validity of various package offers should be confirmed as SD reserve the right to change without notice.
All bookings are given an ‘Arrival/Check in’ time only. Please note this is not a ‘skydive’ time. Whilst SD endeavour to complete an individual’s tandem skydive within 4 hours of arrival, SD advise you to arrive with no time constraints – you should plan for this to be a whole day’s activity. As safety is SD’s main concern, factors such as wind, cloud, rain, thermal turbulence etc. and other factors such as air traffic can affect the time it takes to complete your skydive activity. Weather can change for better or worse in minutes, and you will be unable to skydive unless you are at SD’s Drop Zone.
Weather conditions and other unforeseen circumstances can also require SD to alter the altitude of the skydive. As aircraft are mechanical and periodically become unavailable, SD reserve the right to change aircraft type without notice. On occasion, these aircraft changes and Air Traffic Control (ATC) may require SD to change the required altitude and number of participants in a plane. Further, SD reserves the right to reschedule your skydive. Medical conditions which could affect your safety should be discussed with your doctor prior to your booking. No alcohol or “recreational” drugs are to be taken for at least 8 hours prior to arrival. Please advise SD if you are taking prescription medication. Minimum age is 16 years old and all minors must have a parental consent. All persons are subject to Tandem Master assessment. All bookings are final, no refunds are given.
Booking payments are per person (individual). Booking payments are non-refundable but are transferrable. To change your booking to a different date and time, SD requires 48 hours notice or your booking payment(s) will be void. Rebooking your skydive without 48 hours notice will incur a 50€ rebooking fee. Failure to turn up at the ‘check-in’ time will result in a 100% cancellation fee. Failure to go through with your skydive will forfeit your jump, no refunds will be given. All bookings are final, no refunds are given for change of mind or change of experience to a lesser value. If your skydive is cancelled due to weather or other unforeseen circumstances, you will be required to book for another day or be refounded.
Vouchers are non-refundable, not redeemable for cash, but are transferable. The Purchaser must advise SD in order to transfer a gift voucher.
Gift vouchers purchased directly through SD will expire 12 months after purchase. Failure to show on your scheduled date and time will render your voucher invalid. Treat your voucher like cash and take care not to lose it. Remember to present your voucher on arrival to check-in as without it, you are unable to skydive. Lost or stolen gift vouchers are non-refundable and no replacements are available. Where the cost of your experience is greater than the value of your voucher, you will be required to pay the difference. Where the cost of your experience is less than the value of your voucher you will not be entitled to a cash refund. If your voucher is lost or stolen, you are unable to redeem your skydive and will be required to purchase a new voucher.
Videos and photographs purchased through SD remain the copyright of the videographer who took the footage and they own and retain the right to the footage and photographs. A licence agreement exists between SD and the respective videographer who took the respective footage. Such footage may be used by SD for company marketing purposes and reproduction of videos sold and may only be used or reproduced by the purchaser or recipient for private or domestic purposes and must not be used for any commercial purpose, including promotion of any supplier or any supplier’s products or services without the videographer’s and SD’s prior permission.
Should you not want any of your footage or photographs uploaded to SA social media platforms, or used in company marketing, it is your responsibility to advise manifest prior to your jump. Please be advised that should there be any technical issues relating to camera/dubbing equipment, no refunds can be made for the individual skydive as the filming and skydive are two separate products.
If we are unable to provide you with the skydive video or photo product due to technical issues a refund for the video or photo product purchased will be issued. If only a portion of your video or photo product fails you will be issued with a refund for the balance of the amount paid less the value of the product actually received. Videos purchased through SD will be tested on the day of your tandem skydive. Videos are available to all purchasers for viewing on that same day, should you wish to view it. Your acceptance of it on the day will be deemed as your approval of the video being in full working order. No refunds will be made available after your departure from our offices for those videos that are considered not to be in full working order.
Whilst it is not mandatory to book a video or photographs it is advisable, as on some occasions a late change of mind may result in disappointment.
Be advised that once received by SD it serves as authorisation of your payment and acceptance of the terms and conditions stated. You also agree to further indemnify SD, it’s associate companies, directors and associates against any risk or action related to your participation in your skydive.
Once you get approved as SD agent you will recieve an Agency Code so you can check the avaliablity and buy our experiences with a 10% discount as agency fee.
It is the agent’s responsibility to ensure all customers understand and accept the terms and conditions No further discounts are permitted. Commission is confidential.
If your customer does not show on the scheduled day of their jump, 50% of the deposit is payable to the agent and 50% to SD. You will be invoiced for this amount.
Agents must issue each customer with a receipt as proof of payment, which must be presented upon check-in at SD’s drop zone. Without a receipt, customers will be charged full price for their skydive.
SD is always looking for new and exciting companies to represent, sell and promote our product. We welcome new booking agents, retail outlets, travel agents, tour operators and accommodation providers who are wishing to sell or promote skydiving to apply via our agent application form, found here.